My resume
Education
CurrentBachelor of Physical Education & Coaching, Sports ScienceDouglas CollegeI am currently pursuing a Bachelor of Physical Education and Coaching at Douglas College, focusing on developing theoretical knowledge and practical skills in physical education, coaching, and fitness. The program emphasizes anatomy, physiology, sports psychology, and effective teaching strategies.
Two semestersBachelor of Physical Education & Coaching, Sports ScienceUniversitat de Vic – Universitat Central de CatalunyaI completed two semesters abroad at Universitat de Vic, where I expanded my knowledge in physical education and coaching methodologies, gaining a global perspective on fitness education.
CompletedCommunication, GeneralSimon Fraser UniversityAt Simon Fraser University, I broadened my academic foundation through a variety of courses, including arts, humanities, social sciences, and physical education, developing critical thinking and communication skills.
Work Experience
Jan 2023 · PresentRestaurant ManagerEarls Kitchen + BarAs a Restaurant Manager at Earls, I successfully led daily operations, consistently ensuring exceptional guest experiences in a high-energy environment. My role centered on developing a motivated, efficient team while maintaining top-notch food quality, safety, and service standards.- Key Responsibilities:
- Delivered exceptional client services in a fast-paced, client-facing environment.
- Specialized in upselling and promoting new products, effectively achieving sales targets and increasing revenue.
- Built and maintained strong relationships with clients, ensuring retention and satisfaction through personalized service and efficient conflict resolution.
- Presented Earls’ value proposition, aligning with client needs and fostering loyalty.
- Managed and exceeded key performance indicators (KPIs) by driving sales, upselling products, and maintaining operational efficiency.
- Trained and developed team members to provide consistent, high-quality client experiences.
- Ensured smooth daily operations while maintaining a collaborative and goal-driven team culture.
- Key Responsibilities:
Jun 2021 · Jan 2023Sales AssociateBC Liquor Distribution Branch · On-CallDynamic and results-driven Sales Associate with a proven track record in consultative selling, upselling, and cross-selling to enhance customer experience and drive revenue. Skilled in building lasting customer relationships, leveraging in-depth product knowledge to provide tailored recommendations, and consistently achieving or exceeding sales targets. Proficient in managing inventory, and executing promotional campaigns to boost engagement. Collaborative team player with strong problem-solving abilities, ensuring customer satisfaction and contributing to store-wide success.
Nov 2016 · Oct 2021BartenderGateway Casinos and Entertainment Limited
Nov 2015 · Nov 2016Sales AssociateSears Canada · Contract Part-time
Licenses & Certifications
CPR/AED/First AidCity of Surrey
Serving It RightBC Public Service
Wall of love ❤️
- John Purdie⭐⭐⭐⭐⭐ • 10 months ago" Went here for the first time in awhile. Was so pleased with the service by the bartender Eric P! He was so funny and friendly and made my experience that much more memorable! Definitely will be back and hope to have him as our server again. He was also the bartender and made some great margaritas! "
- Natasha McNabb⭐⭐⭐⭐⭐ • 11 months ago" Had an amazing experience tonight as our server was very busy with his party & felt the team behind him really showed up. The manager Eric made sure to check on us a couple of times making sure we had everything we needed. "
- D C⭐⭐⭐⭐⭐ • 11 months ago" Erick the manager stopped by our table with such great energy, super friendly and made our night! "
- SajeWasHere⭐⭐⭐⭐⭐ • a year ago" Erik Pinto was freaking amazing, such attentive service and made us feel so warm and welcomed, always had a kind and genuine smile. Made our experience wonderful and definitely made us want to come back and sit in his section. He also recommended the Lychee Tini to me and it was delicious, we could see him making it with care and it came out perfect, a new favourite for sure (drink and bartender)! Great recommendations all night from Erik Pinto like the bean. "
- Jeevat Somal⭐⭐⭐⭐⭐ • a year ago" Erik Pinto was my server sitting at his bar tonight & he was FANTASTIC! He was very hospitable & gave me and my friend incredible service and yummy drinks. He recommended some of the new drinks on the menu & made them perfect. Definitely recommend sitting in his section, he represents Earls very well & went above and beyond to make our experience memorable! Thanks Erik, we can't wait to come back & try some more of the newer drinks :) "
- Julie Astley⭐⭐⭐⭐⭐ • a year ago" Erik Pinto is an AMAZING server and bartender. For the past three visits, if he is on shift, I will ask to sit at the bar so we can get served by him. 100% accuracy, 100% speed and 110% personality and customer service. "
- Callum Robinson⭐⭐⭐⭐⭐ • a year ago" Erik Pinto is everything you want from a bartender; personable, experienced, and knowledgable. With Erik behind the bar I can say that without a doubt you will be guided through a very intricate and thoughtful experience showcasing the best that the Earls brand has to offer. A true recommendation and a must stop in the South Surrey - White Rock area. "
- Joanne Closter⭐⭐⭐⭐⭐ • a year ago" Had an awesome experience at Earls thanks to Erik Pinto at the bar! Cocktails were 🔥! Try the Passionfruit Chili Margarita! "
- Christina Valenzuela⭐⭐⭐⭐⭐ • a year ago" Came for a quick happy hour cocktail and food. Had the pleasure of meeting Erik P who was tending the bar. He was super attentive and kind despite the bar being fully packed during happy hour. As this was the first time I've been to earls in probably 7 years, Erik was happy to explain the menu and make some great suggestions. Will definitely come back to try more! "
- Remy Sihota⭐⭐⭐⭐⭐ • a year ago" Had a great experience with Erik pinto at the bar. He was kind and attentive. Best bartender he was lovely. Our drinks were great and the shots were incredible. I just want to say I have been here before but Erik definitely made it worth it this time and I would come back in hope of he would be my server. "
- Hazel Parhar⭐⭐⭐⭐⭐ • a year ago" Drinks are amazing. Came for a Sunday Funday with my girl and Erik Pinto was on point! Sit at the bar and it'll surely be a great experience! "
- Meg Arthur⭐⭐⭐⭐⭐ • a year ago" Eric P provided such an exceptional customer experience today that I'm writing this while still here. I arrived around lunch and ended up spending the afternoon remotely working and enjoying the atmosphere! I sat at the bar and felt the attention to my needs was just right. There is another Erik P and Manager Ryan who made sure I was taken care of when Eric was elsewhere. The airy, bright freshness of this restaurant and the friendliness of the staff will have me back again next time I'm in South Surrey. "