Hi. I'm Erik Pinto

Erik

Short Bio

With over 10 years of experience in client-facing roles, I’ve built a strong foundation in sales, client relationship management, and business development. I’ve consistently delivered results by upselling, fostering customer loyalty, and providing exceptional experiences. My ability to exceed KPIs, identify opportunities, and earn client trust has been key to my success in fast-paced, customer-focused environments.

I’m now eager to bring these skills into a dedicated sales or business development role, where I can apply my expertise in building relationships, strategic selling, and driving growth. I’m passionate about connecting with people, understanding their needs, and delivering solutions that create lasting value.

Work Experience

  • About
    Jan 2023 · Present
    Restaurant Manager
    Earls Kitchen + Bar
    As a Restaurant Manager at Earls, I successfully led daily operations, consistently ensuring exceptional guest experiences in a high-energy environment. My role centered on developing a motivated, efficient team while maintaining top-notch food quality, safety, and service standards.
    • Key Responsibilities:
      • Delivered exceptional client services in a fast-paced, client-facing environment.
      • Specialized in upselling and promoting new products, effectively achieving sales targets and increasing revenue.
      • Built and maintained strong relationships with clients, ensuring retention and satisfaction through personalized service and efficient conflict resolution.
      • Presented Earls’ value proposition, aligning with client needs and fostering loyalty.
      • Managed and exceeded key performance indicators (KPIs) by driving sales, upselling products, and maintaining operational efficiency.
      • Trained and developed team members to provide consistent, high-quality client experiences.
      • Ensured smooth daily operations while maintaining a collaborative and goal-driven team culture.
  • About
    Jun 2021 · Jan 2023
    Sales Associate
    BC Liquor Distribution Branch · On-Call
    Dynamic and results-driven Sales Associate with a proven track record in consultative selling, upselling, and cross-selling to enhance customer experience and drive revenue. Skilled in building lasting customer relationships, leveraging in-depth product knowledge to provide tailored recommendations, and consistently achieving or exceeding sales targets. Proficient in managing inventory, and executing promotional campaigns to boost engagement. Collaborative team player with strong problem-solving abilities, ensuring customer satisfaction and contributing to store-wide success.
  • About
    Nov 2016 · Oct 2021
    Bartender
    Gateway Casinos and Entertainment Limited
  • About
    Nov 2015 · Nov 2016
    Sales Associate
    Sears Canada · Contract Part-time

Let's Connect

Let's connect! Whether you have a question, an idea, or just want to chat, I'd love to hear from you. I'm always up for exploring new opportunities and finding ways to work together. Don't hesitate to reach out – let's see what we can create together!

You can reach me on my email.